We pride ourselves on our knowledge and support. For the most frequently asked support questions, please check the resources below. If you cannot find what you are looking for here, please contact us and we will assist you.

Control Panel Administration

Our custom-made control panel is designed with you in mind. But if you are having any difficulty with logging in, or using the customer area, then read on.

Email Set up Tutorials

Before you can configure email software to send and receive emails from our servers, you must:

  1. Purchase a cPanel or Cloud hosting subscription service
  2. Create an email account on our cPanel or Cloud hosting servers
  3. Ensure you have your incoming, outgoing, username and password details ready to go

Once you’ve done this, you may configure your email software to connect to the email account you have created on our servers.

Popular email software setup tutorials

The settings used to connect to our email servers are the same for all types of email software. If the support article for the software you use is not listed below, we recommend searching the Internet for assistance on how to use that particular software or device. Once you know how to navigate through your software, simply use the settings provided on our email software settings page for assistance regarding what settings you should enter into your software.

Note: As a courtesy to our customers, we provide online tutorials on how to configure various email software. Our staff, however, are not able to provide support on how to use third-party software. For assistance in how to use software not sold or developed by us, please contact the software manufacturer or visit their relevant online support pages.

Outlook 2013

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Outlook 2010

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Outlook 2007

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Apple Mail

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iPhone/iPad

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Microsoft Surface

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Outlook 2011 for Mac

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Blackberry

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Thunderbird

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Windows Live Mail

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Outlook 2000

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Outlook Express 6

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Entourage 2008

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Outlook 2003

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Android Smartphone

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Cloud Hosting

Just bought Cloud web hosting? Use this resources to help set up your email, upload your website with FTP, and install databases.

cPanel Hosting

Never used cPanel before? Don’t worry, we’ve covered the basics here. cPanel also has a complete user guide, available from within your cPanel interface.

Domain Names

Registering a domain name with us couldn’t be simpler. But what happens after you own it? Do you need to delegate it to different nameservers? Don’t know what zone records are? This resource is for you.

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